We would like to inform you that we DO NOT offer refunds on any items purchased. However, we understand that mistakes happen, and in the unfortunate event of receiving a wrong or damaged product, we are more than happy to provide an exchange.
Custom Orders (Made on special requirement as per specifications given by you) can not be returned.
To ensure a smooth exchange process, we strongly recommend recording a video while opening your parcel. This will serve as evidence in case any discrepancies arise, making it easier for us to assist you promptly.
We value your satisfaction and want to ensure a smooth shopping experience for everyone. Kindly note that if you wish to exchange any products, you will be responsible for the shipping costs. Please make sure to self-ship the item within 24 hours of our confirmation.
Once we receive the returned products and they pass our quality check, we will proceed with the exchange process. Size can be exchanged within 2 days. Rest assured, we will dispatch your new items as per the discussed delivery period with you.
Your cooperation in this matter is greatly appreciated. We strive to provide the best service possible, and your understanding helps us achieve that goal.
Thank you for choosing our brand!
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